Returns & Refund
At Snugsty, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original condition, and in their original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items
- Gift cards
- Sale or clearance items (unless defective)
3. How to Initiate a Return
- Email us at support@snugsty.com with your order number and reason for return.
- Once approved, we’ll provide instructions on how to ship your item back to us.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
- We recommend using a trackable shipping service to ensure we receive your returned item.
5. Refund Policy
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defective product or an error on our part.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please email support@snugsty.com within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.
7. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider. Refund processing times vary.
- If you still have issues, contact us at support@snugsty.com.
8. Exchanges
- We only replace items if they are defective or damaged. For exchanges, contact support@snugsty.com.
9. Questions?
If you have any questions about our Returns & Refund Policy, please contact us at support@snugsty.com.